Refund policy

At SPN Nails UK, we take great care to ensure all products are quality checked before dispatch.

Due to the professional and hygienic nature of our products, we operate the following returns policy:

 

Returns

We accept returns only on unused, unopened and resalable items.

To be eligible for a return:

• The product must be unused and in its original, unopened packaging

• The return request must be made within 14 days of delivery

• Proof of purchase (order number) is required

 

For hygiene and safety reasons, we do not accept returns on opened or used products, unless the item is faulty.

 

Faulty or Damaged Items

If you receive a product that is faulty or damaged in transit, please contact us within 48 hours of delivery at

info@projectnails.co.uk

Please include:

• Your order number

• Clear photos of the issue

• A short description of the problem

 

Once approved, we will offer a replacement or refund.

 

Refunds

Approved refunds will be processed to the original payment method within 7-14 business days after the returned item has been received and inspected.

Shipping costs are non-refundable, unless the return is due to a fault or error on our part.

 

Professional Use Disclaimer

Unless stated otherwise, all products sold by SPN Nails UK are intended for professional use only.

We are not responsible for results caused by incorrect application or use outside recommended guidelines.

Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed as faulty or incorrect.

We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Contact

If you have any questions about returns or refunds, please contact us at:

📧 info@projectnails.co.uk